Refund policy

1. General Information

Zendaya Pajamas is an online store (e-commerce) specializing in pajamas and loungewear, operating exclusively through zendayapajamas.com.

Important: We do not have a physical store location. All operations, including customer service and order processing, are conducted online.

2. Privacy Policy

We respect your privacy and are committed to protecting your personal data.

We collect information such as:

  • Full name
  • Shipping address
  • Email
  • Payment details

This information is used to:

  • Process orders
  • Improve your shopping experience
  • Provide order updates

We do not sell or share your personal data, except when necessary for:

  • Payment processing
  • Shipping and logistics
  • Legal compliance

We use SSL encryption and secure technologies to protect your data.

3. Payment Policy

We accept secure payment methods, including:

  • Credit/debit cards
  • Digital payment platforms (e.g., PayPal, Stripe)

All transactions are processed through trusted and secure providers.

4. Shipping Policy

We ship across the United States.

  • Processing time: 1–3 business days
  • Delivery time: 5–12 business days, depending on location

Tracking information will be provided once your order is shipped.

Disclaimer: We are not responsible for delays caused by carriers or external factors (weather, holidays, etc.).

5. Returns & Exchanges

We accept returns and exchanges within 30 days of delivery.

Conditions:

  • Item must be unused
  • Original tags attached
  • Proper packaging

We do not accept returns for:

  • Used intimate apparel
  • Final sale items (when specified)

If the product is defective or incorrect, we will cover return shipping costs.

6. Refund Policy

Once the returned item is received and inspected:

  • Refunds are processed within 5–10 business days
  • Refunds are issued to the original payment method

7. Intellectual Property

All website content (images, text, branding, design) is the property of Zendaya Pajamas and may not be used without permission.

8. Limitation of Liability

We are not liable for:

  • Improper use of products
  • Delays outside our control
  • Indirect damages related to website or product use

9. Customer Support

All support is provided online.

Contact us:

We respond within 48 business hours.

10. Policy Updates

We reserve the right to update these policies at any time. Please review them periodically.