Shipping policy
SHIPPING POLICY – Zendaya Pajamas
1. OVERVIEW
Zendaya Pajamas is an online-only store shipping across the United States.
Important: We do not operate a physical retail location. All orders are delivered via shipping carriers.
2. ORDER PROCESSING
- Processing time: 1–3 business days
- Orders processed Monday–Friday (excluding holidays)
3. SHIPPING METHODS
📦 Amazon Fulfillment
- Faster handling and delivery
- Estimated delivery: 3–7 business days
- Tracking included
📦 Shopify Fulfillment (partners/suppliers)
- Ships from logistics partners
- Estimated delivery: 5–12 business days
4. TOTAL DELIVERY TIME
- Processing: 1–3 business days
- Shipping: 3–12 business days
👉 Estimated total: 4–15 business days
5. SHIPPING COSTS
- Calculated at checkout
- Free shipping promotions may apply
- All fees are disclosed before purchase
Hidden fees are not permitted under U.S. consumer protection standards.
6. LEGAL COMPLIANCE (FTC RULE)
Under FTC regulations:
- Orders must be shipped within the advertised timeframe
- If no timeframe is stated, shipment must occur within 30 days
If delays occur:
- Customers must be notified
- Customers can cancel for a full refund
7. DELAYS
We are not responsible for delays caused by:
- Carriers
- Weather
- High demand
- External factors
However, we will notify you and provide options when applicable.
8. TRACKING
- Tracking number provided via email after shipment
9. INCORRECT ADDRESS
Customers are responsible for accurate shipping information.
Additional shipping fees may apply for reshipment.
10. LOST OR STOLEN PACKAGES
If your package is lost:
- We will investigate
- Replacement or refund may be offered
11. RISK TRANSFER
Once the package is handed to the carrier, risk transfers to the customer.
12. INTERNATIONAL SHIPPING (IF APPLICABLE)
- Customs fees may apply
- Customer is responsible for these charges
13. CONTACT
Email: contact@zendayapajamas.com